5 Reasons to shop at Gatwards

Five reasons to shop at Gatwards 


From big brand stores to local boutiques, the UK is fortunate to have many fabulous jewellers. Customers can afford to be selective when choosing a jeweller, which makes Gatward's 259 years in business as an independent jeweller quite an achievement.

We take a look at why people have continued to choose Gatwards to source their jewellery, watches and gifts for over two centuries.


1. A trusted and well established brand

Since its inception by James Gatward in 1760, Gatwards of Hitchin has stood in Hitchin’s market place through 2 world wars, a Great depression, a global financial crisis and countless recessions. We are proud to still be here in spite of the well documented challenges facing retail and the High street. The Gatward family continue be passionate about jewellery and remain committed to having a highly skilled team who have guided and advised their customers through 8 generations. Maybe your grandparents or even great-great grandparents shopped at Gatwards!


2. Excellent Customer Service 

We believe we have stood the test of time because we endeavour to give all of our customers a special experience when they step into our showroom. Our aim is to “Put the Sparkle into Buying Jewellery”

We are proud when our customers choose us to supply a beautiful piece of jewellery to mark the special moments in their lives. We place a high level of responsibility on ourselves to ensure that those moments are memorable. When couples get engaged, we love to open the champagne. We also offer them a free photoshoot with local photographers. If a family member is present when a customer makes a special purchase, they will personally thank the customer for choosing Gatwards. We feel that it is these special touches that make buying jewellery from us an experience to remember.  


3. Commitment to Quality 

Gatwards source jewellery, watches and giftware from all over the world as well as here in the UK, providing the widest ranges to suit all tastes and budgets. Integrity is imperative and we pride ourselves in only selling products of the highest quality. If a customer has placed their trust in us then we must deliver. Everything we sell is hand-selected and quality checked by our experienced buying team before it is put into stock and displayed in our showroom or in our windows. If we do not think something is of a suitably high standard, we immediately send it back to our suppliers. 


4. An award-winning business

So far in 2019, Gatwards has won 3 awards which we feel is testament to our ongoing commitment to quality products, a highly skilled team and excellent customer service. We won “Retail Family Business of the Year” and our company chairman, Anna Gatward won a lifetime achievement award for her 60 year career running the business. Just 1 month later, we won silver in the Luxury Brand category at the National Family Business awards at a star-studded evening held at Wembley stadium. Watch this space for more news on awards.


5. Members of Jewellers of Excellence

Gatwards is proud to be part of “Jewellers of Excellence” which is a network of luxury independent jewellers offering an internationally renowned collection of quality watches and the finest selection of jewellery of diamonds. Jewellers of Excellence all carry a badge of integrity to symbolise the respected values of quality, knowledge, responsibility and above all, trust. 



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