COVID 19 - Lockdown Services


Sadly, because of government guidelines, the showroom in Hitchin is closed during lockdown. However, we're delighted to be able to offer the following online services: 

Online Consultations

Whether you're looking for the perfect gift, a ring for a special occasion, or some advise on fine jewellery in general, our team are available for virtual consolations.

Book a Zoom, Skype or Facetime video consultation here and our experts will help you browse and choose the perfect piece from the comfort of your own home.

Bespoke Jewellery Design

Our designer Emily can help turn your ideas into reality with an online design consultation. Book an appoint with Emily here »

Ring Clean & Polish Service

Get the sparkle back with a Gatwards clean and polish. Bring or send in your ring and we'll restore it's original sparkle and beauty with a professional clean and polish by our talented jeweller in our in-house studio. Please book and appointment to discuss your requirements and a convenient time to bring or send your ring in. Gift vouchers available.

Online Orders, Click & Collect & Repairs 

We're offering a Click & Collect service by appointment only for online orders and repairs and will be here for this service the following days and times:

  • Monday: 10am-2pm
  • Thursday: 10am-2pm 

Please note that all items must be paid for in full prior to you coming to collect them as we are unable to take payments for goods on site nor are we able to allow customers into the premises. 


We can arrange socially distant, in-person deliveries to local addresses by prior arrangement. We can also post out any online orders by next day special delivery.

The safety of our customers and staff is of the utmost importance to us and we are delighted to be able to offer this level of service inline with current government guidelines.

For all other enquiries, please contact us via email on