Privacy Policy

Who we share your personal data with and why

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

Categories of third parties

  • any mailing/printing agents, or contractors on the understanding that they keep the information confidential that help us manage and administer the products and services that we deliver to you;
  • any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so.

Transfer of your personal data outside of the European Economic Area (EEA)

We do not currently transfer your personal data outside the EEA.

How we keep your personal data secure

We are committed to ensuring the confidentiality of the personal data that we hold and continue to review our security controls and related processes to ensure that your personal data remains secure.

We keep your personal data only for as long as is necessary for the purpose for which it was collected, or for legal or regulatory reasons. Personal data will be securely disposed of when it is no longer required, in accordance with our data retention and disposal policies, which can be made available on request.

Your rights

Under applicable data protection law, you have the right to ask us:

  • for a copy of the personal data we hold about you
  • to update or correct your personal data
  • to delete your personal data

You also have the right to:

  • object to the processing of your personal data
  • object to automated decision making and profiling
  • data portability

If you wish to request a copy of the personal data we hold about you please contact us using the details below.

More information about your data protection rights can be found by contacting the Information Commissioner’s Office (details below).

Invoking your rights

If you would like to invoke any of the above rights with us or if you have any queries which are not answered by this privacy policy, please write to the Gatwards, 20 Market Place, Hitchin, Hertfordshire, SG5 1DU.

Policy changes

This privacy policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this policy. We suggest that you review this privacy policy from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given to us without your prior agreement.

If you have a complaint

If you have a complaint regarding the use of your personal data or sensitive information then please contact us by writing to Gatwards of Hitchin, 20 Market Place, Hitchin, Hertfordshire, SG5 1DU.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (“ICO”), you can contact them on 01625 545745 or 0303 123 1113. You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under GDPR have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation.