Repairs & Other Services



Our In-House Workshop

Since opening in 1760, Gatwards of Hitchin have provided an exceptional repair & remodeling service to countless pieces of much-loved jewellery.

Charlotte, the eighth generation of the Gatwards family, launched our in-house workshop in 2019. Now, with our fully equipped workshop, the majority of our jewellery repairs and remodeling are carried out here on the premises at Gatwards. All completed by our talented & experienced, resident goldsmith.

Stephen - Gatward's Goldsmith

Stephen says he knew he wanted to become a goldsmith at the age of 15. His interest was sparked during work experience at a family member's workshop in Hatton Garden. After leaving school, he completed a 5 year apprenticeship and has worked for the last 30 years for some great establishments in London, Hertfordshire & Essex. Stephen says "I love the variation of the work at Gatwards and the satisfaction of bringing old jewellery back to its former glory.”

Andrew - Workshop Co-Ordinator

Andrew has coordinated all of our repairs since joining Gatwards in 2017 and has overseen the development of our in-house workshop. Andrew's degree in archaeology led him to an interest in metal work which has grown into a passion for precious metals and bespoke jewellery.

He orchestrates our bespoke work including CAD design & assesses all work undertaken by Gatwards to ensure everything passes our strict quality control procedures.


If you have a piece of jewellery needing some attention, our goldsmith can assess it in our in-house workshop. Each repair is costed individually, & we can give you an estimate for the timescale to carry out the repair. Some repairs can even be carried out same day, depending on availability.


Jewellery repairs and remodelling are carried out by our experienced and talented in-house goldsmith. Breathe new life into old jewellery & discuss all options available with our experienced team of consultants.

Clean & Polish Service

Bring back the sparkle with a professional clean and polish, carried out in-house by our goldsmith. Rhodium plating is also available & can be carried out same day depending on availability.

Your Repair or Bespoke Enquiries

All of our experienced consultants at Gatwards are qualified to assist with your repair & remodelling enquiries. Appointments are not always necessary to discuss any of the above. However, if you would prefer to make an appointment with one of our consultants, you can book HERE»


Gatwards of Hitchin offer a wide range of watch and jewellery services. Please ask any of our consultants for full information on any of the following:

  • 0% finance
  • Corporate Gifts
  • Jewellery Care
  • Repairs, restoration and re-mounting of modern and antique jewellery
  • Clean & Polish and Steam Cleaning
  • Repairs to watches by brands or B.H.I. qualified watchmakers
  • Valuations carried out on the premises by an Institute of Registered Valuers Member. See below for more information.
  • Hand engraving
  • Seal engraving on gold or stone
  • CAD design and re-mounting service
  • Buying and selling antique & second hand jewellery
  • Buying of scrap gold and platinum
  • Free gift wrapping on all purchases
  • Gift Vouchers
  • Jewellery ultrasonic cleaning service (in store)
  • Jewellery, gold, pearl and silver cleaning products
  • Jewellery Care & Services

Please call or email to book an appointment about any of these services | 01462 434 273 |